Privacy Notice

Shopping with CAVELL RHEN

When you contact us, we use the email address and details you share to answer your question. For an order, we use your contact information, shipping and billing details, items ordered, and payment status to process your purchase, arrange delivery, and help with returns.

How the store works

Our WordPress store is hosted by Kinsta and uses WooCommerce. The store uses cookies for features such as remembering your shopping bag and keeping you signed in. Technical information, such as an IP address and browser details, may be recorded to keep the site secure and diagnose errors.

Who helps with your order

We share the details needed to provide the service with our hosting provider, the payment provider you choose at checkout, and the warehouse and carrier handling your delivery. When you contact us about an order, our customer service team may access your order information from China to assist you.

Your information

We keep information as needed to handle orders, returns, disputes and applicable recordkeeping obligations. To ask about the information we hold, request a correction or deletion, or discuss a privacy concern, email support@cavellrhen.com. We may ask for information to confirm your identity and explain any records we need to keep.