You\u2019re welcome to open the shipping carton and gift box. You can see the shape and details of your glass through the clear inner bag. If you\u2019re still deciding whether to keep it, please leave the paper seal in place.<\/p>
If you change your mind, email support@cavellrhen.com within 14 calendar days of delivery. For this type of return, please keep the glass unused, unwashed and dry, with the clear inner bag intact, its original paper seal unopened, and the accessories and protective packaging included. Once the inner bag is opened or its original seal is lifted, we can\u2019t accept a change-of-mind return.<\/p>
If your glass arrives broken, incorrect or incomplete, or you discover a flaw after opening the bag, please email us your order number and, if you can, photos of what you received. We can help even after opening. If the seal arrived loose or torn, please tell us. For visible damage, reaching out within 48 hours helps us investigate. For a hidden flaw, contact us when you discover it. Please keep the packaging if safe and do not mail broken glass on your own.<\/p>
Email us before mailing a return so we can give you the correct address. Please send it with tracking within 7 calendar days after receiving our instructions. For a change of mind, you cover return postage and any original shipping fee is not refunded. For a confirmed problem with the order, we\u2019ll arrange a replacement or refund and cover any necessary return shipping.<\/p>
We\u2019ll email you after inspecting your return. We issue approved refunds to the original payment method within 5 business days after inspection, or within 5 business days of approval if no return is needed. Your bank may take longer to show the credit. Refunds reflect the amount paid for the returned items after discounts, plus applicable refundable tax.<\/p>
Once your glass has been made to the design you approved, we can\u2019t accept a change-of-mind return. If it arrives damaged, defective or different from your approved design, please contact us so we can help.<\/p>
To cancel an order or report a missing delivery, email us with your order number. We\u2019ll check with the warehouse or carrier. We can\u2019t guarantee an order can be stopped once packing begins. This policy does not limit your rights under applicable law.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cavellrhen.com\/index.php?rest_route=\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cavellrhen.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cavellrhen.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cavellrhen.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cavellrhen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91"}],"version-history":[{"count":0,"href":"https:\/\/cavellrhen.com\/index.php?rest_route=\/wp\/v2\/pages\/91\/revisions"}],"wp:attachment":[{"href":"https:\/\/cavellrhen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}